Bpointer Technologies Pvt. Ltd. is committed to protecting the privacy and security of users' personal information.

1. Information We Collect

Depending on which Pune Water Helpline App you use, we may collect the following information.

A. Personal Information

• Name
• Mobile number
• Email address, where provided
• Profile information
• Address
• Service/delivery address
• Business information for vendors
• Driver/technician information

B. Location Information

We may collect location information when required for the services provided through the Apps.

Location may be used for:

• Service-area validation
• Finding nearby vendors
• Delivery/service location
• Assigning drivers or technicians
• Water tanker delivery
• Water bottle/jar delivery
• Live delivery tracking
• Navigation and service coordination

C. Booking and Order Information

We may collect:

• Booking details
• Order details
• Selected service/product
• Quantity
• Date and time
• Delivery address
• Service address
• Booking status
• Order history
• Service history
• Driver/vendor assignment information

D. Payment Information

Depending on the service, we may process:

• Payment amount
• Payment method
• Transaction ID
• Payment status
• Invoice information

Payments may be processed through authorized third-party payment providers.

E. Device and Technical Information

We may collect, where applicable:

• Device information
• Operating system
• App version
• IP/network-related information
• Crash and diagnostic information
• Device identifiers required for app functionality or notifications

F. Communication Information

We may process information related to:

• Customer support
• Ratings
• Reviews
• Feedback
• Chat communication
• Service-related calls
• Notifications

2. How We Use Information

We may use the collected information to:

• Create and manage user accounts
• Verify mobile numbers through OTP
• Process bookings and orders
• Process payments
• Allocate services
• Coordinate vendors, drivers and technicians
• Deliver water tankers, bottles and jars
• Provide live tracking where applicable
• Send booking and delivery updates
• Provide customer support
• Manage vendor operations
• Assign driver/technician jobs
• Generate invoices and reports
• Provide water testing reports
• Send service reminders
• Improve our Apps and services
• Prevent fraud, misuse and unauthorized activity
• Comply with applicable laws and regulations

3. Location Information

Location access may be required for certain features of the Pune Water Helpline Apps.

Customer App

Location may be used to:

• Determine service availability
• Find nearby vendors
• Set delivery/service location
• Track applicable deliveries
• Select nearby service locations

Vendor App

Location may be used for:

• Service allocation
• Delivery coordination
• Service availability
• Business/service operations

Driver / Technician App

Location may be used for:

• Assigned job management
• Navigation
• Delivery/service coordination
• Live location tracking
• Sharing delivery progress with authorized users

You can manage location permissions through your device settings.

4. Information Sharing

We may share necessary information with authorized parties to provide the requested services, including:

• Bpointer Technologies Pvt. Ltd. administrators
• Authorized vendors
• Drivers
• Technicians
• Customers
• Payment service providers
• Hosting and technology service providers
• Customer support providers
• Other authorized service providers

For example, customer booking and delivery information may be shared with an assigned vendor, driver or technician when necessary to fulfill a booking.

We do not sell users' personal information.

5. Customer Information

When a customer makes a booking or order, necessary information may be provided to the vendor, driver or technician responsible for fulfilling that booking.

This may include:

• Customer name
• Contact information
• Delivery/service address
• Booking details
• Order/service information
• Scheduled date and time
• Delivery instructions

Such information should only be used for legitimate service-related purposes.

6. Driver / Technician Location Tracking

For services requiring delivery or live tracking, the Driver / Technician App may use GPS/location information.

Location information may be shared with authorized users, such as:

• Customer
• Vendor
• Bpointer Technologies Pvt. Ltd. administrators

The purpose of location tracking is to provide delivery/service tracking, coordination and operational support.

7. OTP Verification

The Apps may use OTP verification for:

• User authentication
• Mobile number verification
• Delivery verification
• Service verification
• Other authorized security purposes

Users should not share OTPs with unauthorized persons.

8. Payments

Online payments may be processed through authorized third-party payment providers.

Payment providers may process payment information according to their own privacy policies and terms.

We may receive information such as:

• Transaction ID
• Payment status
• Amount
• Payment method
• Date and time of transaction

9. Notifications

We may send notifications relating to:

• Account verification
• Booking confirmation
• Vendor acceptance
• Driver/technician assignment
• Booking status
• Delivery status
• Payment status
• Service completion
• Reports
• Service reminders
• Important service updates

You can manage notification permissions through your device settings.

10. Data Security

Bpointer Technologies Pvt. Ltd. takes reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing our services
• Maintaining accounts
• Processing bookings and transactions
• Customer/vendor/driver support
• Maintaining business records
• Resolving disputes
• Preventing fraud and misuse
• Complying with legal and regulatory requirements

When information is no longer required, it may be deleted or anonymized, subject to applicable legal and business requirements.

12. Account Deletion

Users may request deletion of their account and associated personal information by contacting us.

Email: punewaterhelpline777@gmail.com

Phone: 9923767776

We will review and process valid deletion requests subject to applicable legal, regulatory, security, transaction and record-retention requirements.

13. Third-Party Services

The Apps may use third-party services such as:

• Payment providers
• Cloud/hosting services
• Maps and location services
• Push notification services
• Analytics or crash-reporting services
• Communication services

These third-party providers may process information according to their respective privacy policies and terms.

14. Children's Privacy

The Pune Water Helpline Apps are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

15. Changes to This Privacy Policy

Bpointer Technologies Pvt. Ltd. may update this Privacy Policy from time to time.

Any changes will be reflected in the updated Privacy Policy, including the Last Updated date.

Users are encouraged to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Developer / Legal Entity:

Bpointer Technologies Pvt. Ltd.

Applications Covered:

• Pune Water Helpline – Customer App
• Pune Water Helpline – Vendor App
• Pune Water Helpline – Driver / Technician App

Email: punewaterhelpline777@gmail.com

Phone: 9923767776